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Customer Service

We extend the same level of service and compassion to employees covered by ECHP that we do our family members enjoying the same benefits.

What sets us apart?

  • Customer service92% of claims processed within 3 business days.
  • 98.6% long term claims accuracy ratio.
  • 96% of calls answered without voice mail.
  • 94% of questions answered in the initial contact.
  • 100% of voice mail calls returned within 4 hours.


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